On Premise Option (Use info@hand on your own server):
For those organizations that wish to run info@hand on their own server (using the Linux, Windows Server, or Mac OS X operating systems), we offer our On Premise licensing option. The On Premise option has a one-time per-user license fee of 210.00 Euros (approx. $265.00 US at present), with a 2 user minimum. This price includes the following products which are part of the overall info@hand system:
- The core info@hand CRM, including Order Management, Service Management, Project Management, HR, etc..
- info@hand Plug-in for Microsoft Outlook
- info@hand Mobile
- info@hand Self-Service Portal
- info@hand eStore
- info@hand PBX - IP Telephony integration.
Note: This license option for info@hand has no annual license fee - license it once, and use it as long as you wish. If you need to license more users later on, they can be added to your license easily, at the same price per user.
On Premise Support & Update Subscription:
See details here.
On Premise Pricing Example:
A 5-user On Premise license, including the one-time license fee, and mandatory support for the first year, has a cost of 5 x (210.00 + 57.00) = 1,335.00 (all prices in Euros, or approx. $1,680.00 US at present). In the second year you can just keep using the software and pay nothing, or renew support, keep getting free upgrades, and pay just 5 x 57.00 Euros (285.00 Euros, or approx. $355.00 US). Unlike many of our competitors, there is no license fee to pay in the second year, or indeed ever again.
How to Purchase the info@hand On Premise Option:
To start the process, email or call us to ask for a quote. Your quote will show details for a variety of different payment options. To complete the purchase of the info@hand On Premise option, the Software License Agreement must be downloaded, completed, and faxed to The Long Reach Corporation at 604-960-1829, or scanned and emailed to sales@infoathand.com. Payment options include PayPal, Wire Transfer, or company cheque - please call or email to arrange payment. We can invoice you in Euros, US dollars or Canadian dollars. When payment has been received you will receive a download link for your server installation Zip file, the Outlook plug-in, info@hand Mobile, the info@hand Customer Portal, and documentation for installing and using all of these parts of the solution.
Additional Information:
info@hand Finance License & Support:
Sold separately, the optional info@hand Finance for QuickBooks module links an info@hand installation to the QuickBooks Accounting system. For On Premise deployment, pricing is 750.00 Euros (approx. $950.00 US at present) per server one-time license fee, plus 200.00 Euros (approx. $250.00 US at present) per annum for support.
info@hand Self-Service Portal & eStore Support:
Although the software and license for the info@hand Self-Service Portal & eStore are included free with every info@hand On Premise license, not all clients need to use this aspect of the system, and so support for it is priced separately. For On Premise deployment, the support fee is 375.00 Euros (approx. $475.00 US at present) per server per annum.
Admin Users :
Note that any user may be given the system administration capability. There is no dedicated administration user, nor is an additional free administration user provided with the On Premise option.
Documentation:
Whether using info@hand On Premise, or On Demand, you should download the following system documentation:
- info@hand User Guide
- info@hand Implementation Guide
- info@hand Mobile User Guide
- info@hand Plug-in for Microsoft Outlook User Guide
- Self-Service Portal User Guide
- Self-Service Portal Installation Guide
Pricing Notes: Significant portions of the software for the info@hand CRBM are based on SugarCRM's Sugar Open Source CRM project, in which The Long Reach is a Recognized Developer, and an Open Source Business Partner. See more details here. The info@hand Self-Service Portal and eStore also includes software from the Joomla and VirtueMart projects. While there is no charge for Sugar Open Source, Joomla, or VirtueMart, pricing of this product in fact reflects the cost for that portion of the software which is proprietary to the info@hand solution suite, plus any included hardware, documentation, and customization, training and support services.